Don't follow the instructions of the scam developer, either. That's how you cause problems, not how you solve them. Since people are still finding the discussion, I'll post an update.įirst, never use any kind of 'anti-virus' or 'anti-malware' software on a Mac. The instructions that I posted in this discussion a few months ago are now outdated. Open the Applications folder and move an item named 'Advanced Mac Cleaner' (if it's present) to the Trash. There's no need to log out after taking this step. This time you may be prompted for your administrator login password. Move the following item to the Trash as in Step 1: You may not see what you pasted because a line break is included. In the Finder, selectįrom the menu bar and paste into the box that opens by pressing command-V. *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Services ▹ Reveal in Finder (or just Reveal)įrom the contextual menu.* A folder should open with an item selected. Right-click or control-click the highlighted line and select Triple-click anywhere in the line below on this page to select it: If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent. You installed a fake 'utility' called 'Advanced Mac Cleaner.' Like any software that purports to automatically 'clean up' or 'speed up' a Mac, it's a scam.
